1. Get in Touch
We would love to hear from you. Whether you have a question about our service, need guidance on switching networks, or want to give us feedback, our team is here to help.
Phone
Call us on: 0800 845 6990
Our phone lines are open Monday to Friday, 9am to 6pm. Calls are free from UK landlines and mobiles.
Send us an email at: info@getguideon.com
We aim to respond to all emails within 2 business days.
Post
Write to us at:
Get Guide On
[Your Business Address Here]
2. Business Hours
Monday: 9am to 6pm
Tuesday: 9am to 6pm
Wednesday: 9am to 6pm
Thursday: 9am to 6pm
Friday: 9am to 6pm
Saturday: Closed
Sunday: Closed
We are closed on UK public holidays.
3. When to Call Us
You should call us if:
You want to compare mobile plans and switch networks
You are unsure which network has the best coverage in your area
You want to find a cheaper plan for your usage
You need guidance on contract lengths or roaming options
When not to call us:
For issues with your existing network’s billing or coverage (contact your network directly)
For technical support with your phone (contact your network or phone manufacturer)
For sales enquiries from businesses wanting to partner with us (email us instead)
4. When to Email Us
You should email us if:
You have a complaint (please put “Complaint” in the subject line)
You have a question about our privacy policy or how we handle your data
You want to request access to the personal data we hold about you
You have a business enquiry or partnership proposal
Your issue is not urgent and does not require an immediate response
We aim to respond to all emails within 2 business days.
5. Company Information
Business name: Get Guide On
Trading name: Get Guide On
Email: info@getguideon.com
Phone: 0800 845 6990
Website: www.getguideon.com
Trading address: [Your Business Address Here]
If you are a registered company, also include:
Company registration number: [Your Company Number]
Place of registration: England and Wales (or Scotland / Northern Ireland)
Registered office address: [Your Registered Office Address]
VAT number: [Your VAT Number if registered for VAT]
If you are a sole trader or partnership, you must include your actual name:
Owner’s name: [Your Full Name]
6. Media and Partnership Enquiries
For media enquiries, partnership proposals, or affiliate opportunities, please email info@getguideon.com with the subject line “Partnership Enquiry” and include details about your proposal.
We will respond within 5 business days.
7. Feedback and Suggestions
We are always looking to improve our service. If you have feedback or a suggestion for how we can do better, please email us at info@getguideon.com with the subject line “Feedback”.
We read every message and take your suggestions seriously.
8. Report a Problem with Our Website
If you find a problem with our website, such as a broken link, incorrect information, or a technical issue, please email us at info@getguideon.com with the subject line “Website Issue”. Please include the page address (URL) and a description of the issue.
9. Data Subject Requests
If you wish to exercise your rights under UK GDPR (such as requesting access to your personal data or requesting deletion of your data), please email us at info@getguideon.com with the subject line “Data Subject Request”.
For more information, please see our Privacy Policy.
10. Office Location
We are a UK-based business. Our team works remotely, so we do not have a public office for visitors. If you need to send us something by post, please use the postal address listed above.
We do not offer walk-in or drop-in appointments.
11. Call Recording Notice
When you call us, your call may be recorded for training and quality assurance purposes. You will be informed at the start of the call if recording is active. You have the right to request that we do not record your call.
For more information, please see our Privacy Policy.
12. Unacceptable Behaviour
Our staff have the right to work in a safe and respectful environment. We do not tolerate:
Abusive, aggressive, or threatening behaviour
Harassment or discrimination of any kind
Excessive or repeated calls that disrupt our operations
If a caller behaves unacceptably, we reserve the right to:
End the call immediately
Refuse to take further calls from that person
Report the behaviour to relevant authorities if necessary
This policy applies to phone calls, emails, and any other form of communication.
13. Response Times
Phone call: Immediate (during business hours)
Voicemail: Within 1 business day
Email: Within 2 business days
Post: Within 5 business days of receipt